Toronto Star: WSIB’s ‘call centre model’ is ‘failing vulnerable workers,’ board staff say

“Senior management is doubling down on controversial changes at the provincial workers’ compensation board, as employees blast the organization’s new “call centre” model and warn that failure to address understaffing and service issues could have “life and death implications” for injured workers, according to documents obtained by the Star.”

Article: WSIB’s ‘call centre model’ is ‘failing vulnerable workers,’ board staff say
Author: Sara Mojtehedzadeh
Date: February 21, 2019